Usually pre-orders from bestbuy cost 10bucks and have a 10buck off slip inside when you go purchase the game. Just call your local bestbuy and see if the copies have arrived, bring them that slip for the refund(well, 10off game technically) of your pre-order, if you lost the slip, hope you paid via credit/debit, if not no clue, bring the box, etc in and maybe you'll get refunded/credit for the pre-order.
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